Job Title: Lifeguard

Department: Aquatics

Reports To: Lifeguard Lead/Manager

Job Summary: The Lifeguard is responsible for ensuring the safety and well-being of all guests at Knights Action Park's aquatic attractions(Splash Kingdom). This includes vigilant surveillance of the water, enforcement of park rules, responding to emergencies, and providing excellent customer service. This role demands strong swimming skills, quick thinking, teamwork, excellent communication skills, and a commitment to maintaining a safe and enjoyable environment for all guests. Must be 15 years old.

Experience:

• None required (training and certification provided).

Responsibilities:

• Training:

• Must be trained and licensed in the Star Guard Elite Program through Knights Action Park.

• Lifeguard certification

• AED/CPR

• First Aid

• Be Rescue Ready at all times.

• Vigilantly scan assigned zone(s) of the pool/water attraction, adhering to the 10-20 rule (scanning every 10 seconds, reaching all areas within 20 seconds).

• Enforce all park rules and regulations, addressing violations promptly and professionally.

• Respond quickly and effectively to emergencies, including rescues, first aid situations, and other incidents.

• Perform bottom sweeps regularly during rotations to ensure clear visibility and identify potential hazards.

• Complete all necessary paperwork accurately and promptly following a save or incident.

• Maintain constant surveillance of the water, never leaving the stand unattended until all guests have exited the water after closing, including your area of the park.

• Proactively identify and address potential hazards in and around the water.

• Maintain a clean and organized lifeguard stand, free of clutter and distractions.

• Participate in regular drills and training to maintain skills and readiness.

• Assist with slide inspections and safety checks as needed.

• Provide excellent customer service to all guests, answering questions and addressing concerns professionally.

• Maintain a positive and upbeat demeanor while interacting with guests.

• Escort guests out of the park at closing, ensuring a safe and orderly departure.

• Assist with opening and closing duties, including preparing the lifeguard stands (tubes, radios, first aid kits), cleaning the pool area (skimming, sweeping), and securing equipment at the end of the day.

• Maintain cleanliness of the park, including bathrooms, trash collection, and general tidiness.

• Restock supplies as needed, keeping paper goods of the floor.

• Communicate effectively with leads, managers, and other lifeguards.

• Follow the break rotation schedule and ensure someone is always on duty watching the water.

• Stack tubes appropriately (4 high).

• Stack chairs 4 high when storms are expected and stow tubes inside.

• Collect loose trash.

• Wipe down tables and trash can lids.

• Report hazards such as hazy water, dirty pools, loose grate, algae on the deck, tripping hazards, fecal incidents, ets. promplty

• Charge radio batteries and store equipment properly.

Essential Skills (You'll be expected to develop these skills if you haven't already):

• Adequate swimming skills and physical fitness (must be able to pass a standardized lifeguard skills test).

• Ability to remain alert and focused for extended periods.

• Excellent observation skills and the ability to identify potential hazards.

• Ability to react quickly and calmly in emergency situations.

• Excellent communication and interpersonal skills.

• Ability to enforce rules and regulations firmly but politely.

• Ability to work in an outdoor environment in various weather conditions.

• Ability to work flexible hours, including weekends, evenings, and holidays.

• Willingness to learn.

• Be curious and ask questions.

• Positive attitude and strong work ethic.

• Ability to put pool tools, brooms and cleaning supplies back where they belong.

• Ability to prioritize.

Physical Demands:

• Ability to stand and walk for extended periods.

• Ability to lift and carry rescue equipment.

• Ability to work outdoors in various weather conditions (sun, heat, rain).

• Ability to perform water rescues, heat related events, assist choking victims, and basic first aid.

Key Performance Indicators (KPIs):

• Guest Safety: Number of rescues performed, incident reports, and overall safety record of the assigned zone. Goal: Zero incidents.

• Rule Enforcement: Consistent, uniform and effective enforcement of park rules and regulations. Goal: High compliance rate.

• Customer Service: Positive guest feedback and minimal complaints. Goal: Excellent customer satisfaction.

• Preparedness and Response Time: Quick and effective response to emergencies and incidents. Goal: Minimize response time.

• Professionalism: Maintaining a professional demeanor and adhering to park policies and procedures. Goal: Consistent professionalism.

• Attendance and Punctuality: Reliable and punctual attendance.

Required Daily Uniform (Purchased through Knights Action Park):

• Swimsuit

• Tank Top

• Shirts

• Fanny Pack

• Whistle

• Hat

• Seal Easy

Not Provided, but Required:

• Sunglasses

Benefits:

• Employees enjoy the privilege of accessing our facilities even on their days off, this benefit is exclusively for them, non-transferable, nor does it extend to your family and friends. This privilege can be revoked. We prefer that you restrict yourself from the weekend.

• Employee Parties.

• End-of-season Luau.

Job Title: Cashier

Department: Customer Service

Reports To: Office Lead/Manager

Job Summary: The Cashier/Guest Services Associate provides exceptional customer service while processing transactions, handling cash, and assisting guests with various needs across multiple areas of Knights Action Park. This role requires a positive attitude, strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. This position may include working in the ticket booth, gift shop, drive-in area, and as picnic staff, as needed. Must be 16 years old.

Experience:

• None required (training provided).

• Must take an online food service class (Website link will be provided).

Responsibilities:

• Cash Handling and Transactions:

• Log into the cash drawer at the beginning of shift.

• Accurately process cash, credit card, and other forms of payment.

• Make the correct change and handle cash responsibly.

• Operate a Point of Sale (POS) system efficiently and accurately.

• Reconcile cash drawer at the end of shift, ensuring accuracy.

• Verify and process season passes (waterpark and golf).

• Inventory wristbands and coupons.

• Handle and balance cash drawers, including verifying large bills (using counterfeit detection methods).

• Sell various items, including:

• Waterpark admissions and season passes

• Golf range and mini-golf admissions and season passes

• Ride tickets, Go-Kart tickets, and baseball tokens; paying attention to height restrictions.

• Concession items and understand the concept of portion control, especially with Dippin Dots.

• Gift shop merchandise (if applicable)

• Golf ball pails

• Answer phone calls, assist with inquiries and take accurate messages.

• Take birthday party and group reservations.

• Direct guests to their designated areas (e.g., picnic tents).

• Resolve guest issues and complaints professionally.

• Provide excellent customer service, ensuring a positive guest experience, with a smile.

• Restock merchandise, supplies, and promotional materials as needed (e.g., golf pails, mini-golf supplies, concession items, gift shop items). Be proactive and not run out.

• Maintain organized and clean sales areas.

• Maintain cleanliness of assigned areas, including:

• Cashier stations/ticket booths.

• Clean windows and countertops.

• Bathrooms (sweep, mop, clean sinks, toilets, replenish supplies)

• Arcade area (clean glass, seats, touchpoints and under games)

• Drive-in area (if applicable)

• Confirm wristband colors for park access.

• Assist with opening and closing procedures.

• Follow all company policies and procedures.

• Perform other duties as assigned by the lead or manager.

Essential Skills (You'll be expected to develop these skills if you haven't already):

• Excellent customer service, communication skills and positive attitude.

• Ability to handle cash and make change accurately and professioanlly.

• Basic math skills.

• Ability to learn and operate a POS system.

• Ability to work in a fast-paced environment, potentially outdoor environment..

• Ability to stand for extended periods and move around the park.

• Teamwork and cooperation.

• Ability to work flexible hours, including weekends, evenings, and holidays.

• Willingness to learn.

• Be curious and ask questions.

• Positive attitude and strong work ethic.

Experience:

• None required (entry-level position).

Key Performance Indicators (KPIs):

• Customer Satisfaction: Measured through guest feedback and surveys.

• Transaction Accuracy: Measured by the number of transactions processed correctly.

• Transaction Speed: Measured by the average time it takes to process customer transactions.

• Sales Performance: Measured by individual and team sales.

• Cash Handling Accuracy: Measured by the accuracy of cash drawer reconciliation.

• Adherence to Procedures: Measured by compliance with cash handling, customer service, and company policies.

• Attendance and Punctuality: Consistent and reliable attendance.

Required Daily Uniform:

• Knights Action Park staff shirt (provided).

• Khakis or professional shorts (must be fingertip length).

• Closed-toe sneakers.

Benefits:

• Employees enjoy the privilege of accessing our facilities even on their days off, this benefit is exclusively for them, non-transferable, nor does it extend to your family and friends. This privilege can be revoked. We prefer that you restrict yourself from the weekend.

• Employee Parties.

• End-of-season Luau.

Job Title: Concessions Worker

Department: Food & Beverage

Reports To: Concessions Lead/Manager

Job Summary: The Concessions Worker provides excellent customer service while preparing and serving food and beverages in a fast-paced environment. This role requires a positive attitude, strong work ethic, and ability to work effectively as part of a team. This position involves specific opening, closing, and cleaning duties for various concession stands (e.g., Barney's, Shanghai). Must be 15 years old.

Experience:

• None required (training provided).

• Must take an online food service class (Website link will be provided).

Responsibilities:

• Customer Service:

• Greet guests with a friendly, welcoming attitude and smile.

• Take food and beverage orders accurately and efficiently.

• Answer guest questions about menu items, ingredients, and pricing.

• Handle guest complaints and resolve issues professionally.

• Provide exceptional service to ensure a positive guest experience. Maintain a pleasant demeanor and avoid negative attitudes when interacting with guests.

• Stay off your phone when on duty or within eyeshot of the guests.

• Prepare food items according to established recipes and procedures (e.g., popcorn, cotton candy, hot dogs, nachos, burgers, chicken, slushies, pretzels).

• Operate concession equipment safely and efficiently (e.g., fryers, grills, soda machines, cash registers, POS systems).

• Maintain food quality and freshness by rotating stock and adhering to food safety guidelines.

• Understand how to operate Dippin Dots properly to minimize waste and maintain product integrity while keeping your workplace clean.

• Ensure proper portion control and presentation of food items.

• Fill drinks accurately and efficiently – do not overfill.

• Handle food according to safety guidelines, including wearing latex free gloves.

• Handle single service food products as per food safety guidelines

• Understand how to change cheese, bag in the box soda syrup and CO2.

• Accurately process cash and credit card transactions using a POS system.

• Handle cash responsibly and maintain a balanced cash drawer.

• Follow cash handling procedures, including counting down drawers at the end of shifts, checking large bills for validity (using a counterfeit pen), and keeping track of all cash transactions.

• Count the change back to the guest.

• Maintain a clean and organized work area, including food preparation areas, equipment, and customer service areas.

• Adhere to all health and safety regulations, including proper handwashing, food storage, and sanitation procedures.

• Clean and sanitize equipment and utensils regularly,with proper solution.

• Wipe down counters hourly or as needed,with proper solution.

• Clean up spills promptly.

• Keep hair restrained.

• Empty trash receptacles and maintain cleanliness of surrounding areas.

• Clock in/out as required.

• Follow all company policies and procedures.

• Perform other duties as assigned by the supervisor or manager.

Essential Skills (You'll be expected to develop these skills if you haven't already):

• Excellent customer service skills and a positive attitude.

• Ability to work in a fast-paced environment.

• Basic math skills for cash handling.

• Ability to follow instructions and procedures.

• Ability to stand for extended periods.

• Ability to lift and carry up to [Specify weight, e.g., 25 lbs].

• Ability to work flexible hours, including weekends, evenings, and holidays.

• Knowledge of food safety regulations.

• Experience operating concession equipment and POS systems.

• Teamwork and cooperation.

• Ability to multitask and prioritize tasks effectively.

• Strong communication skills.

• Positive attitude, strong work ethic and communicate effectively.

• Willingness to learn.

• Be curious, ask questions and learn.

Key Performance Indicators (KPIs):

• Customer Satisfaction: Measured through guest feedback and surveys. Goal: Maintain a high level of customer satisfaction.

• Transaction Speed: Measured by the average time it takes to process customer orders. Goal: Efficient and timely service. Teamwork and communication will make all the difference here.

• Accuracy: Measured by the number of orders processed correctly and cash handling accuracy. Goal: Minimize errors.

• Sales: Measured by individual and team sales performance. Goal: Achieve sales targets.

• Adherence to Procedures: Measured by compliance with food safety, cash handling, cleaning, and company policies. Goal: Maintain high standards.

• Attendance and Punctuality: Consistent and reliable attendance.

Required Daily Uniform:

• Knights Action Park staff shirt (provided).

• Khakis or professional shorts (must be fingertip length).

• Closed-toe sneakers.

Benefits:

• Employees enjoy the privilege of accessing our facilities even on their days off, this benefit is exclusively for them, non-transferable, nor does it extend to your family and friends. This privilege can be revoked. We prefer that you restrict yourself from the weekend.

• Employee Parties.

• End-of-season Luau.

Job Description: Ride Operator & Maintenance

Department: Operations

Reports To: Office Lead/Manager

Job Summary: This dual-role position is responsible for the safe and efficient operation of amusement park rides, including Go Karts, and the upkeep and maintenance of park grounds and facilities. The Ride Operator & Maintenance Technician ensures guest safety and satisfaction by providing exceptional customer service while maintaining a clean, functional, and aesthetically pleasing environment. This role requires a blend of technical aptitude, customer service skills, and a strong work ethic. Must be 16 years old for Ride Operations, and must be 15 years old for Maintenance.

Experience:

• None required (training provided).

Responsibilities:

Ride Operator (Including Go Karts):

• Ride Operation: Operate all mechanical rides at Knight's Action Park, including Go Karts, adhering to all safety protocols and procedures. This includes opening, closing, and performing select maintenance procedures as trained.

• Safety Enforcement: Enforce park rules and regulations consistently and professionally, ensuring guest safety and a positive experience. You need to recognize your phone is a safety hazard and should only be used on official breaks or for park emergencies

• Inspection and Documentation: Conduct thorough inspections of rides, documenting findings and any repairs made. Maintain accurate records of ride maintenance activities.

• Troubleshooting: Diagnose and troubleshoot common ride malfunctions, escalating complex issues to the appropriate personnel.

• Cleanliness: Maintain the cleanliness and presentation of ride areas, including the Go Kart track and pit, ensuring a safe and enjoyable environment for guests.

• Guest Service: Provide exceptional customer service, addressing guest inquiries and concerns with courtesy and professionalism.

• No Unauthorized Modifications: Absolutely no modifications or tinkering with ride motors or control systems.

• Go Kart Operations:

• Enforce age and height restrictions: 12 years old and 54 inches tall minimum, with exceptions for vision-impaired or physically/mentally disabled guests using the second seat.

• Deliver safety rules at the gate before riders enter the karts: "The brake is under the left foot. There is positively no bumping or reckless driving. When your ride is over, come in slowly and stay seated in the kart at all times until we tell you it is safe to get out."

• Operate the pit loop controller.

• Monitor and control the number of karts on the track.

• Maintain accurate inspection logs and documentation for Go Karts.

• Handle guests who do not follow the rules professionally and firmly.

• Understand and implement procedures for operating Go Karts in rain.

• Know when and how to turn on and off track lights.

• Maintain the cleanliness of the Go Karts.

• Perform daily kart inspections.

• Know how to change a Go Kart tire.

• Gas up the karts safely (off and unoccupied).

• Check Go Kart oil and fuel daily.

• Manage Go Kart operations for tour bus groups.

• Understand how to maintain rider ontrol.

• Ensure all riders have a valid ticket.

• Understand and communicate the Action Adventure Package and Wednesday Special.

• Know how to handle a Go Kart that gets caught under the rail.

• Absolutely no unauthorized tinkering with Go Karts.

• O loitering allowed by anyone in the track or ride area.

• Prioritize personal safety and never turn your back on active karts.

• Understand that friends and family can make it harder to enforce the rules.

• Understand the operation of all mechanical rides, including opening, closing, and select maintenance procedures.

• Understand how to inspect and document inspections and repairs made to all rides.

• Understand how to troubleshoot most problems at the rides.

• Know the rules, their intended purpose, and how to enforce them uniformly.

• Keep the rides and your area clean and presentable to our guests.

• Know the opening procedures of the miniature golf, golf range, and batting cages.

• Know the closing procedures for the miniature golf, golf range, and batting cages.

• Know how to police the park for litter and in what order.

• Know how and when to change trash can liners throughout the park.

• Know how to use the backpack blower to clean the miniature golf daily.

• Know how to use the backpack blower to clean up after the mowing crew.

• Understand safety procedures in using maintenance equipment.

• Know how to mow and line trim the miniature golf course as well as other areas of the park.

• Know how to deadhead flowers and prune the roses.

• Know how to identify and pull weeds.

• Know how to identify areas that need pressure washing and perform the pressure washing.

• Know how to solve locker problems.

• Know how to solve batting range problems, including coin mechanism and ball feed problems, as well as how to tie netting and adjust the machines.

• Know how to identify and repair carpet and pavers on the mini golf.

• Know how to change the water on the ball washer and wash golf balls.

• Know how and when to park cars on busy days at the park.

• Know how to change soap, hand towels, and toilet paper.

• Know how to mop floors and clean restrooms.

• Know how to prepare for bad weather.

• Know how to pump water.

• Know how to vacuum, skim, and leaf rake a pool.

• Know how to pull tubes for the wave pool.

• Know how and when to stack mats at the waterslides.

• Any other duties as assigned

• Know how and when to clean algae off the deck.

Essential Skills (You'll be expected to develop these skills if you haven't already):

• Excellent interpersonal communication and customer service skills.

• Ability to stand for extended periods, walk, bend, lift, and work outdoors in various weather conditions.

• Meticulous attention to detail in performing inspections, maintenance tasks, and enforcing safety regulations.

• Ability to work effectively as part of a team.

• Ability to identify and resolve problems efficiently.

• Ability to prioritize tasks and manage time effectively.

• Strong commitment to safety and adherence to established protocols.

• Ability to remain alert and focused for extended periods. Being vigilant means staying off your phone.

• Excellent observation skills and the ability to identify potential hazards.

• Ability to react quickly and calmly in emergency situations.

• Teamwork and cooperation.

• Ability to enforce rules and regulations firmly but politely.

• Ability to work flexible hours, including weekends, evenings, and holidays.

• Willingness to learn.

• Be curious and ask questions.

• Positive attitude and strong work ethic.

Key Performance Indicators (KPIs):

• Ride Uptime: Percentage of time rides are operational and available to guests.

• Safety Incident Rate: Number of safety incidents related to ride operation or maintenance.

• Guest Satisfaction: Positive guest feedback related to ride experience and park cleanliness.

• Maintenance Completion Rate: Timely completion of scheduled maintenance tasks.

• Adherence to Safety Procedures: Consistent compliance with all safety regulations and protocols.

• Cleanliness Scores: Regular assessments of park cleanliness and appearance.

Required Daily Uniform:

• Knights Action Park staff shirt (provided).

• Work Pants.

• Closed-toe sneakers, or work boots.

Benefits:

• Employees enjoy the privilege of accessing our facilities even on their days off, this benefit is exclusively for them, non-transferable, nor does it extend to your family and friends. This privilege can be revoked. We prefer that you restrict yourself from the weekend.

• Employee Parties.

• End-of-season Luau.